To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. If they deem the damage my fault, they will sharpen and attempt to correct damage, but … If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles. Blade Types; Care & Handling; Japanese Blade Shapes; Material References; Sharpening Stone Instructions; Shun Australia Sharpening Service; Warranty … Mislabeled or mis-declared shipments can cause extended delays through customs. Don't let that happen to your package. Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Additional information for international customers can be found under "Information for Customers Outside of USA/Canada/Mexico" above. Shun Sora 6 Piece Set Specifications 1. Do not send them to Kai USA. The answer is honing with the Shun Combination Honing Steel. You may send multiple products with this single form; click “Add a Product” for additional space. Any use other than cutting (such as prying or twisting) is considered misuse and abuse—and will void your warranty. LEARN MORE ABOUT OUR COVID-19 RESPONSE. Shun’s knives often feature gorgeous Damascus clad blades crafted from layering softer stainless steel—68 layers—around a proprietary VG-MAX cutting core, offering strength, corrosion resistance, a razor-sharp 16° edge, and of course the beautiful rippled pattern. You will re required to provide your credit card details for the postage costs. Shun kitchen knives blend traditional Japanese techniques with cutting-edge technology. Order with Next Day Shipping by December 22 at 11PM (PT) for Christmas Delivery SEE DETAILS . Tip #1: Sheath or wrap fixed-blade knives and kitchen knives—If the knife has a sheath, place it in its sheath. What a difference. For all other brands affected by a warranty problem, customers must contact the manufacturer directly. In addition to supporting our products with this warranty, ... knives while you wait; more than two and they will be ready for you to pick up the next day. Shun Cutlery from Hale Imports Pty Ltd carries a limited warranty for the lifetime of the original owner, except when stated otherwise. Finally decided to buy some quality kitchen knives. Learn more. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. Packing Your Knives: Some of the packages that show up in our Warranty … Fast delivery Australia-wide. Double bevel grind 4. YOU CAN WRITE YOUR MODEL NUMBER IN THE REASON FOR SERVICE AREA BELOW. Not as visually striking Sora is one of their newer lines featuring a few small tweaks in eleme… Shop for Shun Classic Knife Sets at Cutlery and More. Please use UPS, Fed-Ex, US Express Mail, or another carrier with tracking. Shun Cutlery products are intended and sold for legitimate culinary purposes only. About Shun Kai; Know How. Please include a $5 Return Shipping & Processing Fee for the first knife and $2 each for any additional knives when you send your knife in for service. No doubt, Shun is one of the best Japanese cutlery makers. (Comes with a 10 Year Warranty against any manufacturer defect) More From Shun Knives Kershaw Knives/Kai USA Ltd. is not responsible for any injuries resulting from misuse or abuse of the product. LEARN MORE ABOUT OUR COVID-19 RESPONSE. LEARN MORE ABOUT OUR COVID-19 RESPONSE. If not, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. Please enclose check or money order with your items or provide credit card information in the space provided on the Shun Sharpening Services & Warranty Form. The Shun Sora 8 Inch Chef’s knife is an excellent knife, and if you can pick one up on the lower end of that spectrum, then I’d say go for it. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification. WALK-IN WARRANTY TEMPORARILY CLOSED. Shun Cutlery from Kai USA Ltd. carries a limited warranty for the lifetime of the original owner, except when stated otherwise. You, and not Kai USA Ltd., are solely responsible for any claims resulting from violation of these laws and/or regulations. Free Lifetime Sharpening. Package the items safely. To make honing to the correct 16° Shun angle easier, the Shun Combination Honing Steel has a built-in 16° angle guide on the handle. Do not use knives for stabbing or piercing. (Comes with a 10 Year Warranty against any manufacturer defect) More From Shun Knives Services in our Tualatin, Oregon headquarters. Shun Warranty Information Shun brand products sold by Kai USA Ltd. are backed by a Limited Warranty against manufacturing defects. The store will not work correctly in the case when cookies are disabled. If you don’t see your model number, or don't know the number, type MISC in that field and then choose "MISC" from the dropdown. Specifically tailored to the needs and requirements of professional chefs. Be sure to include the $5 Return Shipping and Processing Fee for the first knife, plus $2 for each additional knife. For the best experience on our site, be sure to turn on Javascript in your browser. Tip #3: Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. No other warranties are implied or expressed other than what is specifically stated here. Awesome knives. Once you submit the form, you can print out a copy. Kai USA can only accept warranty requests for products purchased in the USA, Canada, or Mexico. The Shun Combination Honing Steel has two surfaces: a smooth one for day-to-day honing, and a micro-ribbed one for weekly honing (depending on usage). Just add your credit card information to the Warranty/Service Form or include a check or money order (payable to Kai USA Ltd.) in the shipping box along with your knife and the completed form. If you wish to request free sharpening for your Shun knives, please click here. This warranty program covers manufacturer's defects only. Here is a look at every knife Shun currently offers. The layered Damascus cladding supports the core and provides additional stain resistance. In addition to the provisions of this warranty, you may also have other rights that can vary by state. The following scenarios and causes of damage are not covered under this warranty program: Specifically tailored to the needs and requirements of professional chefs. The layered Damascus cladding supports the core and provides additional stain resistance. such cases, at our discretion, we will issue a voucher for the original Manufacturer's Suggested Retail Price. Get it Today! Buy Shun Knives at Teddingtons. The fee is $5 for the first knife, $2 for each additional knife. Your carrier will help you decide on the correct form to use. For this heavier kitchen work, try the Shun Classic Meat Cleaver (DM0767), or Shun Classic 8” Western Chef’s Knife (DM0766), which are designed to handle more aggressive work in the kitchen, such as breaking down chicken and preparing thick-skinned vegetables like butternut squash or melons. The store will not work correctly in the case when cookies are disabled. Our 90-Day Warranty protects you against original manufacturing defects, but not natural wear. Set includes: 8” chef knife, 6” utility knife, 3.5” paring knife, herb shears, combination honing steel, 11-slot bamboo block. IMPORTANT: We cannot be responsible for damage to or loss of items that are not properly packaged and shipped. Then close and tape your box according to shipper recommendations. Shop for Shun Classic Knife Sets at Cutlery and More. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. About Shun Kai; Know How. Shun knives are produced in a city called Seki City in Gifu, a central area of Japan with a dense history, famous for being the epicentre of Japanese sword over many centuries. Verbatim from the 2010 Shun Catalog: WARRANTY If you have a warranty concern, please DO NOT return your knife to the place of purchase. To ensure that you’re purchasing from an authorized retailer, please check our list of authorized distributors and dealers. Be sure to include the model number of your product. For any questions concerning warranty please click here. Shun Cutlery uses VG-MAX steel for their chef knives. Place a layer of packing material in the bottom of your shipping box. Canadian/Mexican customers: please include a flat fee of $15 for shipping and processing. defect. While fine European knives can require honing after each use, Shun's harder steel means you can hone just once a week or so, depending on your level of use. Fast, Free & Safe Store Pick Up. Here is a look at every knife Shun currently offers. Items must be purchased at House of Knives, and be accompanied by proof of purchase. Beautiful damascus-clad blades. Holiday Shipping. Warning! The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. It gently realigns the edge of the blade, prolonging the knife's sharpness. Thank you for supporting our authorized retailers. warranty does not cover normal signs of wear, rust, and damage/breakage due to improper use. Beautiful damascus-clad blades. As a result of this new workflow, turnaround times will likely be longer than usual. However, be aware that we may not be able to Western knives normally have their edge ground at an angle of ~23* or so. To receive Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in its original material or construction for a period of five years from the date of purchase. You’ll find the top brands as well as many exclusive items for your kitchen. Order online. In the end I'm not sure if the Shun knives really are as brittle as I think they are, or if my knife skills just need fine tuning. Textured PP/TPE handle Pros 1. I asked my chef friend what brands to consider for my new set of knives. Shun Cutlery/Kai USA Ltd. is not responsible for any injuries resulting from misuse or abuse of the product. Sale on now. Whether you invest in the Shun Classic or the Shun Premier collection, you’ll receive a lifetime warranty and free lifetime sharpening. PLEASE SHIP FOR SERVICE. Lifetime Guarantee. Packing Your Knives: Some of the packages that show up in our Warranty … He said Shun and one more and I saw Amazon had a good deal on Shun so I went with them and I couldn’t be happier. Incredible quality all around. Please use a box; envelopes are not recommended. If you have questions about your warranty or how to take advantage of it, check our FAQs to see whether your question has already been answered. To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on the form, write the number of knives you are sending and note the description as warranty service. Free shipping available on orders over $49. Use your knives on meats and vegetables only, not on bones or very thick-skinned vegetables. 10/10, 100/100, 1000/1000 etc For the best experience on our site, be sure to turn on Javascript in your browser. Let us know whether any of these items have sentimental value. Shun knives stay sharp for a very long time, but if and when it needs to be sharpened, either send it to a Shun facility as described in the included instructions, or search out an experienced person who has previously sharpened Shun knives and most definitely knows what they are doing. Kai USA is home to Kershaw sporting & EDC knives, ZT premium knives, and high-performance kitchen cutlery from Shun and Kai Housewares. We use cookies to make your experience better. This warranty is void on products that have been modified in any way. Shipping & Processing Fees Shipping and processing fees are required for all Shun sharpening and warranty services. Thank you for choosing Shun. Keep a copy of the form for your records. Any use other than cutting (such as prying or twisting) is considered misuse and abuse—and will void your warranty. Whilst the knives functioned well it is hugely disappointing that the distributors do not support the retailers when something goes wrong - to ignore repeated request for information is unacceptable. You will receive an email with a copy of the form. its original material or construction for a period of one year from the date of purchase. Shun Warranty Information Shun brand products sold by Kai USA Ltd. are backed by a Limited Warranty against manufacturing defects. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. In addition to the provisions of this warranty, you may Our warranty & sharpening team is currently accepting claims. Kai USA can only accept warranty/sharpening requests for products purchased in the USA, Canada, or Mexico. replace your knife with a new one due to lack of availability. Additionally, orders placed after 1 PM … The Shun Premier knives still take at least 100 handcrafting steps to complete; the materials Shun uses are among the most advanced in the industry. warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty The Kai Serrated Pull-Through Sharpener from Kai USA Ltd. carries a 5-Year Limited Warranty against Some of them get really expensive, really fast, which I find ridiculous. In addition to supporting our products with this warranty, ... knives while you wait; more than two and they will be ready for you to pick up the next day. Three BBQ-ready knives and a handy knife roll to carry them in. Blade Types; Care & Handling; Japanese Blade Shapes; Material References; Sharpening Stone Instructions; Shun Australia Sharpening Service; Warranty … Kai Electric Sharpener 1-Year Limited Warranty, Information for Customers Outside USA/Canada/Mexico. No other warranties are implied or expressed other than what is specifically stated here. Even dull knives can be dangerous—especially if not packed properly for shipping. Shun’s wood accessories are made of natural materials that will show wear over time. But they're ground 50/50 (ie the same angle on each side) so beyond being more difficult to abrade vs more common knives there's really nothing different to worry about. The cost is $5 for first knife, $2 for each additional knife. They’ll also repair microchips, nicks, and light rust. The VG-Max steel is hardened to 60-61 on the Rockwell Hardness Scale. This can be true with discontinued models.In Also bought my daughter a couple shun knives. The model number is found on the back side of the blade, near where the blade meets the handle. We are your source for everything Shun with FREE shipping on orders over $49. You can get all the details on Shun’s … Information for non-USA/Canada/Mexico Customers. Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. While each knife still takes at least 100 handcrafted steps to complete, the materials Shun uses are among the most advanced in the industry. Each blade has a cutting core of Shun's proprietary VG-MAX "super steel" to take and hold a precision edge. Kai Shun Knives VIEW ALL KNIFE SERIES From the legendary samurai swords, said to contain the soul of the warrior who wielded them, to the handcrafted kitchen knives of today the exquisite craftsmanship of Japanese blades is admired worldwide. No, you don’t need to register your knives in order to take advantage of our Limited Lifetime Warranty. It is a globally popular brand because of the quality of its knives. Kershaw Knives/Kai USA Ltd. is not responsible for any injuries resulting from misuse or abuse of the product. The Shun Combination Honing Steel has two surfaces: a smooth one for day-to-day honing, and a micro-ribbed one for weekly honing (depending on usage). VG-10/420J steel 3. To find the model number, look on the back side of the blade. If not just email our warranty team for more information. 'S are fantastic knives pro chef, Shun Classic offers the graceful control of … About Shun Kai ; How. Guarantee our knives against manufacturing defects, but not natural wear blades, Shun knives come 11... Accepting claims, information for international customers can be dangerous—especially if not, wrap it in several layers newspaper... The only knife she and her husband use anymore continue to be implemented to help ensure the and... “ add a product ” for additional space sharpening and warranty services by Kai USA is home to sporting... Retain the knife has a sheath, place it in for evaluation replace! The voucher value can then be applied to the provisions of this new,. 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Your credit card information on the Rockwell Hardness Scale Japanese knives in order to take and hold a edge!